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Slots player Cynthia Obie was ecstatic when she hit the jackpot at the MGM National Harbour Casino in Prince George’s County, Maryland. The win was worth several thousand dollars, but the casino refused to pay out.

• Woman hit jackpot at MGM National Harbor Casino
• Casino staff recorded her Social Security number incorrectly
• The casino was legally required to confiscate her winnings
• Winner mistakenly identified as owing child support money

In an interview with the local Fox News station, Obie spoke about her excitement with the win, as she needed the cash, but did not want to disclose exactly how much the jackpot was worth. She said she was an occasional casino goer and had been there that night with one of her friends on a night out.

An unfortunate sequence of events

As per the rules and regulations for casinos cashing out winnings, the staff at the casino took down info from the woman’s ID and some other key pieces of information. However, they mistakenly recorded an incorrect Social Security number, accidentally getting one of the digits wrong.

The person who subsequently came up on the casino’s system was an individual who had a large debt in the state. The debt was partly unpaid child support and partly monies owed to the government of Maryland.

The casino therefore refused to pay out any winnings to Obie. Obie began pleading with the staff, pointing out that she had never had to pay child support and knew it must be a misunderstanding.

By the time the casino discovered the error with the Social Security number, it was too late for Obie.

MGM has said its employees were following Maryland law and that the issue was no longer in their hands. The only thing the casino did to offer compensation was to give Obie free play chips worth $200. It also gave her some vouchers for drinks on the night of the incident.

Obie now plans to contact the Gaming Control Agency to discuss the incident.

What happens next?

When Obie left the casino without her money, she was told to get in touch with the Human Services Agency in Maryland to clear up the misunderstanding. The HSA is the body that looks after child support issues.

However, after paying a visit to their offices, Obie had made no progress on the issue. Her main gripe still lies with the casino itself.

She told the casino: “Frustrated, but now I’m at the point this is insane. You guys are a billion dollar corporation, you do the research. I won fair and square. I just want my money.”

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MGM told Fox 5: “We are aware of this unfortunate error and have taken the necessary steps to assist Ms. Obie in rectifying this issue. Due to MLGCA rules and Maryland state law, we cannot provide an additional payout for this jackpot.

“However, if she presents the proper identification credentials to the Maryland Gaming Commission, they will provide her with the appropriate payout. We apologize for the inconvenience this has caused Ms. Obie.”

The incident has triggered some community backlash for the casino. Some locals say the fault lies with the MGM National Harbor Casino, and nobody else, as it was casino staff who wrote down the incorrect Social Security number that led to Obie not receiving her winnings.

The MGM Grand Detroit Casino is located in downtown Detroit. MGM Detroit originally opened in July 1999 at a temporary location. In October of 2007 the Detroit MGM opened their luxury casino resort at its permanent location in downtown Detroit. The new complex has over 100,000 square feet of gaming action! MGM Grand Detroit spent $800 million to build the new mega resort that has 5 restaurants and 5 different bars and lounges.

Casino Address
MGM Grand Detroit
1777 Third Street
Detroit, Michigan 48226

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MGM Grand Slots and Video Poker Machines

MGM Detroit has over 4,000 slot machines and video poker games, which is more than the other Detroit casinos. They range from a penny slots up to $100 high roller slots! Of these 4,000 machines, there are over 425 video poker machines. Check the latest MGM Slot Promotions here.

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MGM Grand Detroit Poker Room

The poker room at the Detroit MGM Casino is located on level 3 and has only 8 tables available. It is completely smoke free. It is very luxurious and new looking and is much different than your home poker game. The Poker room is open 24 hours and even has Seven-Card Stud and Omaha Hi-Lo in addition the the popular Limit and No-Limit Hold Em games.

MGM Detroit Restuarants

• WolfGang Puck Grille – Wolfgamg Puck is a legendary chef. This is a contemporary version of a traditional “bar & grill”. Dress code is listed as smart casual.
• Bourbon Steak – A contemporary American Steakhouse that opens at 5pm daily.
• Saltwater – A high quality seafood restaurant that won the AAA four diamond award
• Breeze – A food court with 5 different food stations.
• Palette Dining Studio – A ball you can eat buffet with a little bit of everything.
• Starbucks – Coffee, lattes with pastries and bagels

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MGM Detroit has self parking in the MGM parking garage as well as a separate valet parking area for all MGM casino and hotel guests.